Question 1

Do you offer warranty on all products?

Accepted Answer

Yes, all our products come with manufacturer warranty. New products get 12 months, Ex-UK devices 6 months, and refurbished devices 3 months.

Question 2

How long does delivery take?

Accepted Answer

Same-day delivery in Nairobi for orders placed before 2PM. Nationwide delivery takes 1-3 business days.

Question 3

Can I return a product?

Accepted Answer

Yes, we offer a 7-day return policy on all products in original condition with all accessories and packaging.

Question 4

Are your prices inclusive of tax?

Accepted Answer

No, all displayed prices are exclusive of 16% VAT. The final price including tax is shown at checkout.

Question 5

How does the trade-in program work?

Accepted Answer

Submit your device details online, get an instant quote, bring it in or ship it to us, and receive credit toward your new purchase or cash via M-Pesa.

Question 6

What payment methods do you accept?

Accepted Answer

We accept M-Pesa, credit/debit cards (Visa, Mastercard), bank transfer, and Airtel Money.

Question 7

Do you sell genuine products?

Accepted Answer

Absolutely. All products are 100% genuine and sourced directly from authorised distributors or manufacturers.

Question 8

Can I track my order?

Accepted Answer

Yes. Once your order is dispatched, you will receive an SMS and email with tracking information.

Question 9

Do you offer same-day delivery?

Accepted Answer

Yes, we offer same-day delivery within Nairobi for orders placed before 2PM on business days.

Question 10

How do I pay with M-Pesa?

Accepted Answer

At checkout, select M-Pesa as your payment method. You will receive an STK push to your phone to enter your M-Pesa PIN and confirm payment.

Question 11

What is the Ex-UK condition?

Accepted Answer

Ex-UK devices are authentic UK-imported phones in excellent condition, fully tested, and come with a 6-month warranty.

Question 12

Can I compare products before buying?

Accepted Answer

Yes, use the Compare button on any product to add it to your comparison tray. You can compare up to 4 products side by side.

Frequently Asked Questions

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